- Full-Time Equivalent: 1.0 FTE
Summary
Ride Connection is looking for a collaborative, empathy driven, investigative-minded, and customer service-oriented person to join the Ride Connection Service Center team as a Travel Navigator.
The Travel Navigator serves as a direct point of contact for Ride Connection customers. The Travel Navigator provides superior, quality customer service to ensure that each person who requests Ride Connection service is treated with dignity, respect, and patience. Travel Navigators coordinate ride requests and referrals to the most appropriate transportation services; performs follow up activities to ensure the expected level of service was offered and received; passes pertinent information to appropriate staff; registers new customers; makes appropriate referrals to partner agencies; and communicates with service providers. The Travel Navigator will also provide support as needed to counsel and educate older adults and people with disabilities about all available transportation options in their community.
This is a full-time, non-exempt position with a starting salary of $18.66 - $28.00 per hour depending on experience.
Ride Connection offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation in your first three years and then increases, twelve holidays, accrued sick leave, and TriMet annual public transportation pass.
Who You Are
- Great customer service is what you do, you enjoy going the extra mile to ensure that a customer feels supported, heard, validated, and served
- You are passionate about helping people in our community lead more independent lives
- You are a friendly, patient, and reliable person who can answer a high volume of incoming calls from customers and ensure accurate input of their requests for transportation
- You are a lifelong learner and enjoy the challenge of learning new technology and the ins and outs of new programs
- You do your work through an equity lens
- You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate
- You maintain your composure tense situations and help others keep their cool as well
- You enjoy working independently as well as with a team
- You are focused on the lifelong work of addressing inequities and oppression experienced by people of color, LGBTQIA2+ people, low income and houseless populations, and people with disabilities
- You are a proactive problem-solver and plan processes and procedures that respond to or prevent future issues that may arise
What You’ll Do
- Answer calls as they come in, enter, or update customer information, and schedule rides
- Provide superior customer service with empathy, tact and understanding
- Analyze information to determine what services best fit the customer’s needs
- Monitor email and check in with team for updates and changes
- Support Dispatch and call customers as needed
Qualifications
- One or more years of customer service experience in any field
- Comfort or experience using Microsoft Office programs, Google Maps, and other software
- Comfort and experience with high call volume and multi-line phone systems.
- Ability and willingness to work diverse populations
- Ability to pass a National Criminal Record Check, which includes fingerprint identification
Welcomed Additional Qualifications
- Prior experience with NEMT (Non-emergency Medical Transportation)
- Experience, lived or otherwise, working with older adults and people with disabilities
Application Instructions
To apply for this position, please send your resume and cover letter to jobs@rideconnection.org. You can submit these documents in any format, but pdf works best.
Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.
About Ride Connection
Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.
The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.
Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.